Returns

Step 1 - to obtain an Authorised Returns Number To obtain an Authorised Returns Number please contact us via:

Telephone on 01277 225254 or email at zoe@bc-ltd.co.uk

The Authorised Returns Number must be displayed prominently on the outside of the parcel. Without it, no goods can be accepted. You will be asked for:

A list of the returns being made - with, if possible, the product code Proof of purchase - either an order or an invoice number

Date of purchase


Step 2 - to return goods

Full original packaging and operating instructions must be returned in case of out-of-box failure.

Make sure you give a full written reason for the return. This makes it easier to confirm any claim.

Ensure that the Authorised Returns Number must be obtained before any goods are returned.


Product Warranties


Manufacturer's warranties

We honour all manufacturers' warranties provided that defects are notified by calling the number provided within the customer enquiries section on this catalogue and the customer accepts the responsibility for the return of goods. There are five types of warranty and our account team will advise you of that which applies to any product. Should a return be necessary, the type of warranty will be confirmed when the authorised return number is issued. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.

If no fault is found

Products found to have no fault will be returned and a charge of £10 (exc. VAT), plus carriage costs will be made to cover technical inspection costs. Manufacturers' repair charges for no fault found items are far greater and these will also be passed on. Most manufacturers will also have a Product Helpline in the User Guide.

Goods ordered in error

Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £20 ex VAT or 10% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new' , with complete packaging and instructions, they will be sent back to the customer and a handling charge may be applied.

Goods supplied in error

If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.